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Return & Refund Policy

Refund policy


Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. These include, but aren't limited to, products from Cheyenne, Critical, Sketch Steam and FK Irons (please contact manufacturer for service). In these cases, it will be noted on the product pages.

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer, unless for warranty service.

There are certain situations where only partial refunds are granted (if applicable):

  •    Any item not in its original condition, is damaged or missing parts for reasons not due to our error

  •     Any item that is returned more than 30 days after delivery

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 5 business days. Please note that although a refund may be initiated by us, it may take a few days to appear in your account.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at

Sale items (if applicable)

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)

We only replace items if they are defective or damaged, unless stated on the product page that after-sales service and warranties are handled solely by the manufacturer. If you need to exchange it for the same item, send us an email at and send your item to: 4736 Whittier Blvd Los Angeles, CA  90022. USA.


To return your product, you should mail your product to: 4736 Whittier Blvd Los Angeles, CA  90022. USA.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, please consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

For International Customers

You are responsible for knowing and understanding your country's import laws and regulations for the items purchased, including duties and fees. For shipment returns due to customs rejections or unpaid duties/fees, you will be responsible for paying any return shipping costs and fees incurred in that process, which will be deducted from the refund of the items returned. Because of this, we urge you visit your country's Customs website for more information. To get your international Harmonization System Code.

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